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FAQ's

What is included in the Memento Prints finger print charm kit?

Each kit includes a two part non-toxic mold compound with spoon and convenient work mat, a self-addressed return mailing envelope, instructions and order form for any additional kits, chains, etc. One complete .999 fine silver charm on a .999 fine silver soldered jump ring will be made and mailed to you using the mold you return to us.

These charms are made of .999 fine silver. Is that the same at sterling silver?

No. Sterling silver is 92.5% pure silver mixed with other alloys. Our charms are made of 99.9% pure silver and are more resistant than sterling silver to tarnishing.   Sterling silver tarnish is black where .999 fine silver tarnish is more yellow.   Tarnish can be easily removed with occasional polishing with a soft cloth. All other items sold on this site indicate whether it is sterling silver (.925) or fine silver (.999).

Will the fine lines of the fingerprint show up in the finished fingerprint charm?

The details of the mold you prepare will be captured in the final charm. The detail in the charm will be slightly fainter than the actual mold for adults. For babies, the lines of the fingerprint are not fully developed and are very faint. It is recommended that you use their toe to capture any ridge detail. Or, use a thumb for the mold to capture a print without ridges for a priceless indentation. Visit our online gallery to see examples of finished charms to get an excellent idea of what to expect.

Is the mold material safe for my baby’s skin?Yes. It is completely safe.

I have an allergy to nickel. Will I get a similar reaction from this charm?

 No. The finished charm is fine silver and does not contain any nickel.

Howlong does it take to receive the finished charm?

You can expect to receive your completed charm within 2 to 3 weeks from the day that we receive your completed mold.  

How long does it take to receive items purchased from MementoPrints.com?

We ship within 48 hours of your purchase Monday through Friday.   Most purchases are received within a week.

Do you offer international shipping?

No, not at this time.

Can I request a faster service?  

Sure, we will do our best. But, we can’t guarantee it. The actual process and return mailing does take a little time. 

Can I get multiple charms made from the fingerprint mold included with the purchase of just one kit?

Absolutely! We keep all completed molds for at least 1 year.   Multiple charms can be ordered when you return your mold for $55 each using the form that is included in each kit. Or, you can reorder a charm(s) on MementoPrints.com.   We will need to know the Kit # that is on the original box.

What if I make a mistake when making the mold of the fingerprint?

Don’t worry. It is very easy and only takes 2 to 3 minutes. Enough mold compound is included with the fingerprint charm kit to try it several times. Usually, the fine lines of the finger will be captured the very first time. But, you have extra material if you would like to try it several times. You can even send us multiple molds and we will use the best impression.

How big is the finished fingerprint charm?

The completed charm is about the size and thickness of a dime.

What is your return policy?

Unopened Memento Prints fingerprint charm kits, chains and other accessories can be returned within 14 days of purchase for a full refund.   The completed charms are not returnable.   We want you to be happy with your purchase and completed charms. If something is not right, please let us know.

What types of payments do you take?

We accept Visa, Mastercard, American Express, Discover and Paypal. All MementoPrints.com credit card orders are processed through Paypal. You do not need a Paypal account to make a credit card purchase.

 

Wewill also accept checks and money orders. Shipments will be made when the check or money order clears the bank (5 – 7 days).You can email us your order request for a total amount before sending a check or money order at memento@mementoprints.com.

What are your shipping charges?  

U.S First Class Mail shipping for the completed charm is included with the purchase of every Memento Prints fingerprint charm kit. All other purchases made on MementoPrints.com are shipped via U.S. Priority Mail at the following rates:

Purchases up to $  50.00

$5.95

Purchases of     $  51.00 to $ 100.00

$6.95

Purchases of     $ 101.00 to $ 150.00

$7.95

Purchases of     $ 151.00 to $ 250.00

$8.95

Purchases of     $ 251.00 or more

$9.95

 

I have another question, how can I contact you?

Don’t hesitate to email us at memento@mementoprints.com.